Question 1

What is Raw Hair?

Accepted Answer

Raw hair is 100% unprocessed human hair collected from a single donor. All cuticles are intact and aligned in the same direction, keeping the hair smooth and natural. Raw hair comes in three natural textures: Straight, Wavy, and Curly.
Each bundle is unique, no two are exactly the same  but blends seamlessly.

Question 2

How is Raw Hair different from Virgin Hair?

Accepted Answer

•	Raw Hair: 100% unprocessed, single donor, no steam or chemical processing, lasts 3–5+ years.

•	Virgin Hair: Often steam-processed for texture (e.g., body wave), sourced from multiple donors, shorter lifespan.

Question 3

What types of hair do you offer?

Accepted Answer

•	Jet Black Collection – Permanently dyed jet black bundles. Sleek and bold, but cannot be bleached, lightened, or colored.
	•	Velour Indian Wavy – 100% raw single-donor Indian hair. Soft, silky, naturally wavy, and can be dyed or bleached.
	•	Velour Double Weft Straight Vietnamese – Raw Vietnamese straight hair with double-stitched wefts and weight for extra durability and thickness. Thick, full, and can be dyed or bleached.

Question 4

Can I color or bleach the hair?

Accepted Answer

•	Jet Black: ❌ No, permanently dyed.
	•	Silky Indian Wavy: ✅ Yes, can be dyed or bleached professionally.
	•	Straight Vietnamese: ✅ Yes, but professional coloring is recommended.

Question 5

Does this hair shed?

Accepted Answer

Minimal shedding is normal dear. Avoid cutting wefts to minimize shedding; if cut, seal the ends.

Question 6

How long will my hair last?

Accepted Answer

Raw hair can last 3–5 years or more with proper care. Raw hair is high maintenance compared to virgin hair. You must treat it like your own deary. It is up to you how long it last. Excessive coloring, bleaching, or heat will shorten its lifespan.

Question 7

How many bundles do I need?

Accepted Answer

3–4 bundles for a full install
      May need 4 bundles for lengths 30” and above
     2–3 bundles for Vietnamese Double Weft (naturally thick)

Question 8

How long does processing & shipping take?

Accepted Answer

•	Processing: 3–14 business days (most orders ship sooner).
	•	Velour Indian Wavy Pre-Orders: 10–14 business days before shipping. Vietnamese may be preorder at times as well
	•	Shipping: 2–4 business days after processing.
If you ordered a clueless custom wig please allow 5 extra processing days
Tracking will be emailed once your order ships.

Question 9

What shipping method do you use?

Accepted Answer

We ship via USPS Priority Mail (2–3 business days) or FedEx/UPS depending on order size. A signature is required for all deliveries.

Question 10

Do you accept returns or exchanges?

Accepted Answer

All sales are final. Due to the nature of hair products, once opened, installed, or altered, hair cannot be returned or exchanged. Please check your order immediately and contact us within 24 hours if there is an issue.

Question 11

Billing and Shipping Address

Accepted Answer

Billing and Shipping must match. Your order will be canceled if not.

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